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Exchange options for an NRS Ninja PFD with a broken zipper?

Hi,

I bought an NRS ninja from REI a couple years ago. Yesterday the zipper got stuck and broke when I was trying to close the zipper. So now my front pouch is open all the time. Can I replace my PDF? How should I do it during the pandemic.

THanks!

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Re: Exchange options for an NRS Ninja PFD with a broken zipper?

@Lothar Thanks for reaching out!

We're sorry you're having an issue with your PFD. Your best bet would be to wait until our stores reopen and you can speak with a customer service representative in person about a possible exchange. If your need is more pressing, you can call our Sales and Customer Service team at 1-800-426-4840. Another option would be to contact Rainy Pass Repair, who may be able to repair the zipper. You can find their information on our Repair Services page.

Hopefully this helps!

At REI, we believe a life outdoors is a life well-lived.
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