Exchange options for an NRS Ninja PFD with a broken zipper?
I bought an NRS ninja from REI a couple years ago. Yesterday the zipper got stuck and broke when I was trying to close the zipper. So now my front pouch is open all the time. Can I replace my PDF? How should I do it during the pandemic.
We're sorry you're having an issue with your PFD. Your best bet would be to wait until our stores reopen and you can speak with a customer service representative in person about a possible exchange. If your need is more pressing, you can call our Sales and Customer Service team at 1-800-426-4840. Another option would be to contact Rainy Pass Repair, who may be able to repair the zipper. You can find their information on our Repair Services page.
Hopefully this helps!
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