In 2015, I was in the process of buying camping equipment and wanted to join REI as a new member. Every time I tried to join, something happened that prevented me from becoming a new member. With much frustration I got on the chat line to find out what the problem was. I was surprised to find out that I had been a member since 1986. The REI records had our old apartment address, which was corrected to our present address, and I as issued a new member card. Been enjoying the savings ever since.
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