Yesterday, in Jalan Teuku Umar, in Depasar, Bali I had an experience that typified the Indonesian approach to customer-service: 'as a Rei shop employee, I can only sell you the goods we stock (in this case hiking shoes). (And there is no way of money back on faulty goods). You asked us to order a spare set of laces for your shoes, but we can't/won't/don't know how to/are too scared to, order anything like that for a customer'. When asked to speak to a manager, panic sets in, and a determination not to let a shop-employee get away with this nonsensical attitude gripped me. Please, no-one endorse this short-changing of customers in Indonesia with illegal, discriminatory retailing practices. Shame on Rei for allowing this money-grubbing sales-attitude anywhere.
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