Cycling across the USA
Hi Everyone, So here's my new plan! I'm planning to start cycling in mid September from Wa...Read more
We bought a new Rev 20 this week and the shifter is really stiff. My son can get it from 1-6, but can't shift into lower gears. What can we do to fix this?
I'm also wondering if the hand brake levers can be adjusted so that they are closer to the hand grip?
Hello there @Stokes32!
Thanks for reaching out to the Community!
Sorry to hear that you are running into a bit of trouble with the new bike. We do have certified bike technicians available via email to discuss these technical questions.
Feel free to send them the same message and include any photos that you think might be helpful. They can be reached at email@example.com. They are making every attempt to connect back with customers in a timely manner.
Hope this helps!