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How can I get a zipper repaired on REI gear?

I bought the screen house a few years ago but the zipper broke on one side last year. Is there a warranty for it or do you have a company that repairs them?

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Re: How can I get a zipper repaired on REI gear?

@mopickard thanks for reaching out; sorry to hear about the zipper on your REI Screen House. We don't have a warranty that would cover a broken zipper beyond one year, as that is considered normal wear and tear. Two recommendations for dealing with a broken zipper:

  • Rainy Pass is a Seattle-based company that specializes in repairing outdoor gear; we have worked closely with them for many years
  • A local tailor shop in your area may have the ability to repair zippers, although you'll want to verify that they are comfortable/capable of working with technical fabrics (as the Screen House is mostly mesh where the zipper runs)

Hope this helps!

At REI, we believe a life outdoors is a life well-lived.
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Re: How can I get a zipper repaired on REI gear?

If you care for more recommendations, may I suggest posting a photo of the broken area.

REI Member Since 1979 YouTube.com/philreedshikes
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