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What's the best way to get information about my online order?

I purchased two bike tubes,rim guards and a front bike rim.  The tubes and guards came right away and I thought mid July the front rim was to come.  As of today 7/22 I haven't heard anything.  I'm sorry I don't have the order #

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Re: What's the best way to get information about my online order?

@toolnut thanks for reaching out! Unfortunately, here in the community, we do not have access to order details however you have a few options to gather this information:

  • You can check your account online, by clicking on "My Account" on REI.com (after you've signed in) - this will have your order number, and may contain updated information on your front rim (although it may just reflect the item is still on order)
  • Connect with our Customer Support team at 1-800-426-4840 or via LiveChat - this team can definitely provide you with an update

We hope this helps!

At REI, we believe a life outdoors is a life well lived.
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Re: What's the best way to get information about my online order?

if it was me, I'd just call them.

REI Member Since 1979 YouTube.com/philreedshikes
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