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Return/Exchange of Hiking Boots

 
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Re: Return/Exchange of Hiking Boots

I just received my new hiking boots and they are too small.  I would like to exchange them for a bigger size- however, with the store being closed it is hard to see exactly what size i am.  How do i return the boots?

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Re: Return/Exchange of Hiking Boots

@jb Thanks for reaching out!

Sorry you ended up with the wrong size. Because of our store closures, you have 2 options currently for your exchange:

  • You can purchase the size you want on REI.com and have it shipped directly to you for free,  then wait to process your return once our stores reopen.
  • You can purchase the size you want on REI.com and have it shipped directly to you for free, then process your return through the mail (instructions here).

If neither of those options will work, you can contact our Customer Support team at 1-800-426-4840, noting that wait times have been longer than normal due to a high call volume.

Lastly, we'd be happy to help with some suggestions of size and fit, recognizing that it can be very challenging to do online. Which boot and size did you order?

Thanks!

At REI, we believe a life outdoors is a life well lived.
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