Is there a way to return an item without paying $9 in shipping?
I purchased a headlamp today and between being barely able to open the clip to change the batteries and the weak adjustment clip on it, I'd like to return it. Is there a way to do this without paying the $9 return shipping fee? This fee is almost half the cost of the headlamp.
Re: Is there a way to return an item without paying $9 in shipping?
@Phoenix thanks for reaching out! Unfortunately, while our stores are still closed, the only way to return the item is through the mail, which does incur the return shipping fee. If possible, you can certainly wait to make your return until your local store reopens and is ready to accept returns, which would provide a free option.
We do apologize for the inconvenience our store closure has created in regards to returns and hope this information is helpful!
At REI, we believe a life outdoors is a life well-lived.