Hey @abs94, thank you for your question about exchanging your Hydro Flask.
Since our 100% satisfaction guarantee does mention that it "doesn't cover ordinary wear and tear or damage caused by improper use or accidents," an exchange is unfortunately something that we cannot offer.
With that, we still suggest that you contact your local store, if you live near one, to see if there is anything that they can suggest or do for you. Don't forget to bring your Hydro Flask if and when you stop by. We hope this helps!
At REI, we believe a life outdoors is a life well-lived.