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How do I troubleshoot an online order?

the site isnt allowing me to buy a bike rack today, whats up

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Re: How do I troubleshoot an online order?

@johnlubic sorry to hear you're having trouble with an online order. Unfortunately, we aren't able to help with orders here in the community; if you continue to have trouble, we'd recommend connecting with our Customer Support team at 1-800-426-4840 or via LiveChat, noting that wait times are longer than normal.

At REI, we believe a life outdoors is a life well lived.
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Re: How do I troubleshoot an online order?

@johnlubic+1 for the LiveChat support, I've had *excellent* results with them and it's typically much quicker responses than on the phone.

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