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How do I speak to someone in REI's Customer Service?

Is there someone live I can speak to in customer service?

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Re: customer service availabilty

@spflorian 

Here is a link for information for live chat, email and phone numbers.  Please bear with us as wait times are increased while we are experiencing a high call volume currently. 

Thanks!

 

At REI, we believe a life outdoors is a life well-lived.
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Re: How do I speak to someone in REI's Customer Service?

I want to speak with someone in Customer Service about backpacks and tents. What number can I call?

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Re: How do I speak to someone in REI's Customer Service?

@Mountainbob you've got a few options!

  • You can give us a bit more information here in the community and we can consult!
  • You can call our Sales team at 1-800-426-4840, noting that call hold times are longer than normal
  • You can set up a free virtual outfitting appointment to chat with one of our employees
  • Depending on where you are in the country, your local REI store may have reopened for in-store shopping; if your closest store is not yet open, check back next week as we continue to reopen more stores each week

Hope this helps!

At REI, we believe a life outdoors is a life well lived.
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Re: How do I speak to someone in REI's Customer Service?

I'd like to jump in here and say something, but not sure what...but I think there is a general confusion between 'conversations' and customer service

REI Member Since 1979 YouTube.com/philreedshikes
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