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gift certificate - item lost

I patricia purchased a gift certificate on sunday september 1 to be delivered to my son - on 9-4-19 for his birthday.  he has never received that item - i paid on my credit card - please stop immediately and contact with an eplanation - patricia

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Re: gift certificate #9990490006-item lost

@Patriciajrew please contact our Customer Support team at 1-800-426-4840 for help with your gift certificate. To help protect your privacy, we have removed several pieces of information from your post above.

At REI, we believe a life outdoors is a life well-lived.
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