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Thank you very much @REI-JenK for your response. Of course, given what is happening around us and the world, these frustrations are of the least in importance and minor.
As for potential curb-side re-operating tomorrow in Minneapolis, that makes me a happy camper (pun intended)! Question: does curb-side pickup only work if you place an order ahead of time? For example, you can't just go there with a list of things you'd like.
@keen good follow-up! Curbside pickup is only for orders you place ahead of time on REI.com, selecting 'curbside pickup' as you check-out. Let us know if there are any products we can give advice on!
Any idea when NJ stores will be reopening? The governor has allowed nonessential retail to be open for over a week now and you guys are still closed.
@Danw2481 thanks for reaching out about our NJ store reopening plan. At this time, those stores remain closed for in-store shopping and returns, however we do expect to see them reopen in the 2 weeks, barring any unexpected changes. We will try to circle back here in the community to let you know when they've officially reopened; you can also check the local store pages for the most up-to-date information on current hours of operation and services.
Any information as to when the new Pigeon Forge store may open? We are all excited to gear up with you guys in the Gateway to the Smokys!
I am in Georgia and the only business not open for full service is REI. I am beginning to think your motivation is no longer health related but fiscal. What is so dangerous about shopping at REI that no other retailer has to be concerned with? Member since 1984.
@MarkEdens thanks for reaching out. We're not sure if you saw, but our Georgia area REI stores have reopened for in-store shopping and returns. Although we are operating our stores slightly differently than normal (FAQs on the changes you can expect), the majority of our services are now operational. Is there a specific service that you found to be missing in our Georgia stores that we can maybe help answer questions about?
@MarkEdens correct! These stores, along with a bunch of others around the country, reopened today - look forward to having you visit!