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Eric Artz: Reopening Our Stores

To our co-op community

I’m writing to share some good news. After two months of temporary closures, this week we will begin reopening our stores—just in time to celebrate our 82nd anniversary.  

In some places “opening” will mean curbside service for orders placed online. In others, our doors will open for a limited number of customers. In every case, we’ll be taking precautions for the health and safety of our employees, customers and communities. We’ll have health and safety procedures in place for our store teams, and clear guidance for you on how to shop or do curbside pickup. We’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance with any restrictions in your area.  

We have made significant progress in all of these areas over the last month, and we are ready to begin expanding services in many of our stores. Our hope and expectation is that more than half of our stores will be open for curbside pickup in time for our Anniversary Sale, May 15 - May 25, and a small number of stores will be open for in-store services as well.  

 You can find more details about your local store here 

We’re doing our part to make the curbside and in-store experience as safe as possible for everyone, and we need your help. When you come into our stores, our employees will be wearing face coverings, and we’re going to ask that you wear one too. It’s a simple thing that we can all do right now to take care of one another and, if you forget yours, we’ll have disposable face coverings available. 

For anyone who can’t make it to a store, we’ll keep doing our best to get you all the gear, expertise and inspiration you need through our digital channels. We’re offering all the great deals you’d expect during Anniversary Sale at REI.com. In the coming weeks, we’re also rolling out virtual events and gatherings for members, zero-contact shop services for bicycle maintenance at our stores, a virtual outfitting program and an improved returns process.  

Few things make us happier than serving our customers in our stores. The journey is far from over, but we are making progress, and we’re grateful for your support and understanding right now. To everyone who has reached out with a word of encouragement or has helped support local nonprofits through our Outdoor Emergency Fund, thank you.  

There is a spirit of togetherness that has defined your co-op for 82 years, and as we celebrate our anniversary, I’m reminded that right now it’s more important than ever. Be well and take care.   

My best, 

Eric Artz 

President and CEO, REI Co-op

 

At REI, we believe a life outdoors is a life well-lived.
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Re: Eric Artz: Reopening Our Stores

Do we have a timeline for the opening of any specific stores? I'm in Minnesota and am anxious to get my first kayak to enjoy the outdoors while social distancing, and I'd love to know when I can expect a Twin Cities location to open for curbside pickup!

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Re: Eric Artz: Reopening Our Stores

@rie_weyg thanks for reaching out! Unfortunately, we do not yet have opening dates set for our Minnesota stores, although we're eager to reconnect with our customers in the Twin Cities! Your best resources for updates will be our curbside pickup and local store pages. As things are shifting really quickly for us, we'd encourage you to check back often for updates!

At REI, we believe a life outdoors is a life well-lived.
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Re: Eric Artz: Reopening Our Stores

When will the stores in WA open for anything? Even just open the Seattle Flagship Store please!!!!

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Re: Eric Artz: Reopening Our Stores

@svkintner although we can't share exact dates on when additional stores will be offering curbside pickup, we do anticipate seeing our Seattle-area stores offer this service in the very near future! Stay tuned - we will be providing daily updates on our curbside pickup page!

At REI, we believe a life outdoors is a life well-lived.
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Re: Eric Artz: Reopening Our Stores

@svkintner in case you hadn't seen already, today we launched curbside pickup in several stores in the Seattle area! Let us know if you have any questions!

At REI, we believe a life outdoors is a life well-lived.
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Re: Eric Artz: Reopening Our Stores

I did! I’m so excited! Already got my items in the cart for purchase for the anniversary sale and doing curb side pick up at Alderwood! You guys rock! Just hope you can do returns soon as the Sumner DC is taking FOREVER!!!!!!

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Re: Eric Artz: Reopening Our Stores

"our employees will be wearing face coverings, and we’re going to ask that you wear one too."

Does this mean we will be required to wear face masks when stores open back up? For my own health and safety I will not shop in a store which requires face masks.

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Re: Eric Artz: Reopening Our Stores

@dylan3492 

When stores reopen, we will be asking, but not requiring, our customers to wear masks. If they do not have one or have forgotten theirs, we will be providing our customers with disposable face masks.

Hopefully this answers your question! 

At REI, we believe a life outdoors is a life well-lived.
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Re: Eric Artz: Reopening Our Stores

Starting on June 19, we will begin requiring face coverings for all customers. The health and well-being of our employees, customers and the communities we serve is our highest priority, and that is what has guided us since the beginning of this outbreak. We now have most of our stores open to customers in some capacity. As we continue to turn on additional customer offerings, we are frequently reviewing our policies to ensure we’re prioritizing the health and well-being of people. Unfortunately, science is telling us that a resurgence of the virus is likely, and it has become clear that to continue to operate safely, three of the most important requirements are hand washing, practicing social distancing and wearing face coverings.

At REI, we believe a life outdoors is a life well-lived.
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