With most of Utah moving from a moderate risk level to a low risk level is there any estimate when stores will open for returns? Curbside service and bike repairs are available but in store returns can’t be made. I received a bike with what appears bent forks I need to return. I bought another bike locally to replace it as I didn’t feel like waiting several more weeks for a replacement.
Hi there @Rognperly
Sorry to hear that you received a bike that was not in rideable condition for you.
Unfortunately, we do not have a timeline we can share on when stores will begin accepting returns. We encourage you to continue checking your local store page for details and updates.
@denmanwl Thanks for reaching out!
At this time, we are not able to accept returns at our stores that are offering curbside pickup. Your best bet is to wait until your store opens fully and can process your return. Otherwise you can mail your return back to us following the instructions here. We encourage you to continue checking your local store page for details and updates.
Hope this helps!
Local store pages have not been updated and continue to not be updated. Contrary to REI employees default response of:
Well, I have been checking back for over a week and not a single update has been made on any local store pages. It seems since no updates are being given the only way to find out anything is to keep asking and keep the pressure on REI.
Is there any more info on store openings and when in store or curbside returns will be accepted?
I know we will all be happier when stores are open and we can get back to ways that approach normal. I am sure that opening all the REI stores is a complex procedure, given the many jurisdictions involved.
A worthwhile alternative is to order for home delivery. This was absolutely super when there was no minimum, but it is really easy to meet the $50 minimum these days. I urge you to try that alternative until the time when the stores will open.
Now, back to preparing my $50 + order....
@hikermor thank you, and you're right! We are eager to rejoin our customers in getting outside with great outdoor gear while continuing to prioritize employee and customer health and safety; and, yes, it's pretty complex!
@dylan3492 at this time, while we do expect to add curbside pickup to additional stores later this week, we do not yet have any additional information to share on store openings or curbside returns. As always, we will provide updates to these services on the local store pages and the FAQs here in the community as soon as we have them.
New Jersey is now allowing all stores to do curbside. Just curious when New Jersey REI stores will be opening for curbside pickup. Thanks
Second question. Could I order a bike while its on sale and pick it up from my local store when it is open? Aside from the oversize shipping charge, I'm not keen on shipping a bike thru UPS.
Hello there @ilovetoscore!
Thanks for reaching out to us! Unfortunately, at this time we do not have any new information to share about which stores will be opening to curbside. The best resource is our curbside pickup page and your local store page.
Once a store opens to curbside, it is at that time that shipping an item for pickup at that location becomes available.