Hello, about an hour ago I took my bike, fitted with brand new tubes purchased at REI, to a basic trail with asphalt and a couple of thorns here and there, on the offroad path. I rode the asphalt path, and 15 miniutes into the trip, both tires punctured within one minute of each other. 6 hours and $16 were wasted on tubbes that lasted 15 minutes. I was wondering if I could Get a full refund or at least a gift card or discount.
@IgnorableLettuc thanks for reaching out to us about your punctured bike tires; sounds like a frustrating ride, to say the least. The best course of action to address your concerns will be to contact the local REI store where you had the tubes installed - they are in the best position to help.
At REI, we believe a life outdoors is a life well lived.